Return and Refund Policy

Welcome to TheRoobee! We deeply value your trust and want to ensure your satisfaction with every purchase made on our platform. This Return and Refund Policy outlines our procedures for returns and refunds to make your shopping experience worry-free. By placing an order with us, you agree to the terms and conditions outlined in this policy.

Returns

Eligibility Criteria

For a successful return, please ensure that your item meets the following criteria:

• The return request must be initiated within [number] days from the date of delivery.
• The item must be unused, in its original condition, and in the original packaging.

How to Initiate a Return

To start a return process, simply follow these steps:

1. Fill out the Contact Us form.
2. Navigate to the “Contact Us” section on our website.
3. Provide detailed information about your order and the item you wish to return.
4. Click the “Submit” button and follow the instructions provided.

Return Shipping

Customers are responsible for covering the return shipping costs, except in cases where the return is due to a defect or an error on our part. For your peace of mind, we recommend using a trackable shipping method when returning items to ensure safe delivery.

Refunds

Refund Processing Time

Upon receiving and inspecting your returned item, we will promptly notify you of the approval or rejection of your refund request. If approved, refunds will be processed within “2” business days.

Method of Refund

Refunds will be issued using the same payment method used for the original purchase. If you made your payment via credit card, the refund will be credited back to the same credit card.

Non-Refundable Items

Please note that certain items are non-refundable, including:

• Gift cards
• Downloadable software
• Personalized or customized items

Late or Missing Refunds

If you haven’t received your refund within the specified processing time, we recommend checking your bank account or credit card statement. If the refund is still not reflected, please contact your bank or credit card company. Should you encounter any issues, feel free to reach out to us at Contactus@theroobee.shop.

Additional Assistance

If you have any further questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us at admin@theroobee.com. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience at TheRoobee.

Thank you for choosing TheRoobee. We appreciate your support and look forward to serving you again soon!